CSSEA Info - Update on CSSEA's New WorkSafeBC Claims Management Process

In November, CSSEA informed members about a change in process for managing WorkSafeBC claims. Since then, we have been in contact with the Employers’ Advisers Office (EAO), an independent organization established under Section 94 of the Workers’ Compensation Act of BC, which provides advice, assistance, representation and training to employers on WSBC matters. CSSEA has established a process for members with questions, concerns or representation needs on a WSBC claim to utilize the services of the EAO.

Effective immediately, any CSSEA member wishing to be represented in an employee’s WSBC sickness or injury claim should:

• • Contact the EAO as soon as possible to advise them of any concerns or objections, so the EAO can provide immediate advice, assistance and/or ongoing representation related to the claim.
• • Phone the EAO toll-free at: 1.800.925.2233. This toll-free number is staffed Monday-Friday from 8:30am to 4:30pm. Employers should identify themselves as a CSSEA member so the call can be directed to a core team that will work with CSSEA members and enhance their understanding of community social services interests.
• • E-mail questions, inquiries or copies of claims forms to a confidential address created exclusively for CSSEA members: This email address is being protected from spambots. You need JavaScript enabled to view it. .

The EAO also recommends those with current active claims files that require action to contact them immediately to ensure those files continue to receive due attention.

The EAO will communicate periodically with CSSEA to keep us informed of the status of files and to provide reports. Moving forward, the EAO has also expressed an interest in providing CSSEA members with education sessions.

Employers with questions about this new process are asked to contact their CSSEA consultant.