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2011 AGM and Fall Conference
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The theme of the 2011 AGM and Fall Conference is Communicating for Results. This will be our most targeted and specialized event, and will tackle all aspects of successful communications.
October 4-6, 2011
Whistler Conference Centre
4010 Whistler Way
Whistler, BC
Whistler Conference Centre
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Updates
Aug 26 - Influencing Skills and Communication and the Manager: Going Deeper are now full
Aug 18 - Breakfast Presentation on bargaining added for Wednesday, October 5.
Aug 12 - Let's Get This Settled! on Thursday October 6 is now full.
Aug 12 - Social Networking in the Workplace on Thursday October 6 is now full.
Aug 10 - Challenging Workplace Conversations on Wednesday October 5 is now full.

Program at a glance
Tuesday, October 4
- Continental breakfast - 7:30 am to 8:30 am
- Workshops - 8:30 am to 11:30 pm
- AGM luncheon and keynote presentation – 11:30 am to 1:15 pm
- Annual general meeting - 1:30 pm to 4:30 pm
- Workshops - 1:30 pm to 4:30 pm
- AGM reception - 4:30 pm to 6:30 pm
Wednesday, October 5
- Morning Adventure Walk - 6:45 am to 7:45 am
- Breakfast and Bargaining Presentation - 7:30 am to 8:45 am
- Workshops - 9:00 am to 4:00 pm
- Lunch at noon
- Eat and Greet Dinner at the Old Spaghetti Factory- 5:30 pm to 9:00 pm
Thursday, October 6
- Morning Adventure Walk - 6:45 am to 7:45 am
- Continental breakfast- 8:00 am to 8:45 am
- Workshops - 9:00 am to 4:00 pm
- Lunch at noon

Event location
Whistler Conference Centre
4010 Whistler Way
Whistler, BC
Hotel Accommodation and Reservations
Accommodations will be at the Hilton Whistler Resort and Spa, 4050 Whistler Way, a short walk from the Whistler Conference Centre. Rooms have been reserved from October 3-7, 2011 at a special conference rate of $135 for single or double occupancy. For reservations, call 1.800.515.4050 and give them the reference, "CSSEA 2011 AGM," to get the rate. The deadline for booking is September 9, 2011.
Reservations: reservations@hiltonwhistler.com
Website: www.hiltonwhistler.com/whistler-village-hotels/index.php
Parking
Parking for hotel guests is $18 per day plus applicable taxes.
Parking at the conference centre is $9 per day.
Transportation
PCL (Pacific Coach Lines) provides daily bus service from the Vancouver International Airport and downtown Vancouver to Whistler Village and the Hilton Whistler Resort at a cost of $56.70 one-way and $113.40 round trip. Reservations can be made via the CCSEA Tourism Whistler website www.whistler.com/delegates/cssea/.
Whistler can be accessed from the Lower Mainland by taking Highway 99 north through Horseshoe Bay, Squamish to Whistler.

Conference sessions
Click on titles for descriptions.

Conference presentations
Appreciative Inquiry
Challenging Workplace Conversations
Communicating Across Generations
Communication and the Manager
Communication and the Manager: Going Deeper
I'm Right, You're Wrong or Is there Another Perspective?
Influencing Skills
Interpersonal Skills and Workplace Relations
Let's Get This Settled
Q&A: A Year in Review from your HRLR Team
The Hiring Interview

Special events
Tuesday, October 4
- Q&A: A Year in Review from your HRLR Team
- 8:30 am to 11:30 am
- A panel of your consultants will provide a strategic overview of hot topics and new developments since last year's AGM.
- This informative session will be followed by a Question and Answer period.
- AGM Luncheon: Navigating Communication
- 11:30 am to 1:15 pm
- Jacque Small, Catalyst Business Coaching
- A highly engaging presenter, Jacque will give you a roadmap of the foundation of communication and offer key tips on how to boil down an array of information into something simple and manageable.
- AGM Reception
- 4:30 pm to 6:30 pm
- Relax and unwind after a day of learning. You are invited to network with friends and fellow colleagues over refreshments and appetizers.
Wednesday, October 5
- Morning Adventure Walk
- 6:45 to 8:00 am
- If you crave physical activity and fun, join us for this hands-on experience, which features an informative walking tour and a scavenger hunt.
- Eat and Greet at the Old Spaghetti Factory
- 5:30 pm to 9:00 pm
- Join your colleagues and CSSEA staff for a satisfying home-style Italian meal at this longstanding Whistler institution.
Note: Cost not included in registration fee.
Thursday, October 6
- Morning Adventure Walk
- 6:45 am to 8:00 am
- A 1-hour walk around the Whistler Golf Course on the Valley Trail, where you may even get to see some bears walking around the course.

Fees and registration
AGM only - $45
Fee includes breakfast, lunch and AGM reception
Each half-day session - $75 (full-day session $150)
Fee includes selected session, breakfast and lunch
How to register
Complete the 2011 AGM and Fall Conference Registration form and return it with your payment to:
CSSEA
Suite 800, 555 Burrard Street, Box 232
Vancouver, BC V7X 1M8
Alternatively you may download the registration form and fax it to 604.687.7266. Payment must be received within 30 days of faxing us your form; otherwise, your space may be released.
Register early!
In an effort to optimize the learning environment, the number of participants in each workshop may be limited to two participants per agency per workshop. A wait list will be generated to accommodate additional people, if possible. Please register early.
Refund policy
If you have registered but cannot attend, please feel free to send a colleague in your place. Let us know of the change so that we can make the necessary arrangements. Refunds will be available until September 16, 2011, and are subject to a handling charge of $25 per person. No refunds will be given for cancellations after September 23, 2011.

Elections
Electing panel members
Elections will be held during the AGM divisional sessions to elect four panel members for two-year terms for each of the community living services and general services membership divisions.
Ballots for the panel elections will be distributed to voting delegates at registration. Please note that lost ballots will not be replaced. Ballot boxes will be located in each divisional session room for divisional voting. Weighted voting will apply. Vote entitlement will be determined per Schedule 1 of the Constitution and Bylaws and based on the number of bargaining unit full-time equivalents (FTEs) in each agency.
The role of the panel
The general mandate of the panels is outlined in Bylaw 9.06 and may be found in the panel members toolkit available on the website.
In conjunction with other members of the divisional panel, panel members execute the following:
- Select divisional representatives to serve on the board of directors
- Appoint divisional representatives to serve on the divisional bargaining team
- Participate in the development of the association’s operational plan
- Support the strategic direction of the association
- Provide direction to the association on all member initiatives and serve as a reference group, as required
- Review all surveys and reports to members
- Assist with conference and AGM planning
- Serve as divisional leaders within their membership division
- Communicate with their divisional members
- Bring forward member issues to the board
- Represent and communicate the substance and intent of the association’s initiatives, policies and decisions in other social services members’ forums
- Enhance the association’s public image
- If appointed by the panel, serve as a member of the board of directors and/or the bargaining team
The responsibilities of the panel
It is expected that panel members will fulfill the following responsibilities:
- Be available to attend panel meetings which take place in Vancouver, four to five times per year
- Chair regional meetings in your area (some travel may be required)
- Attend the annual general meeting
- Act honestly, in good faith and in the best interest of the association
- Be well informed on issues and agenda items in advance of meetings
- Contribute skills, knowledge and experience when appropriate
- Listen respectfully to other points of view
- Participate in decision-making
- Educate themselves about the needs of the members
- Exercise the care, diligence and skill of a reasonably prudent person
- If appointed by the panel, serve as a member of the board of directors and/or the bargaining team

How to run for your divisional panel
If you are interested in submitting your name as a candidate for your divisional panel, you must be a board member, owner, or the senior management employee of a member and meet all of the election criteria set out in Bylaw 9.05. If you meet the criteria, we encourage you to:
- Complete a Candidate Form and return it to CSSEA by 5:00 pm Friday, September 23, 2011. The Candidate Form can be downloaded from our website or obtained by contacting CSSEA. Candidate names and profiles received by the deadline will be posted on our website, or
- Let your name stand for nomination from the floor during your divisional session.
Divisional candidates
Community Living Services
- Eileen Howells, Vernon and District Association for Community Living
- Sheri McCluskey, Malaspina Community Resource Services Ltd, Courtenay
- Lilla Tipton, Powell River Association for Community Living, Powell River
General Services
- Liz Barnett, North Shore Disability Resources Centre Association, North Vancouver
- Lena Horswill, Nelson Community Services Centre Society, Nelson
- Tony Lapointe, Mission Community Services, Mission
- Carol Metz Murray, Tri-City Transitions Society, Port Coquitlam
- Craig Monley, Okanagan Boys & Girls Clubs, Kelowna
- Dorothy McKim, Ishtar Transition Society, Langley
New panel members
One position per panel is reserved for a candidate who has never served as a panel member or who has not served on a panel for a period of at least four years.
Board of directors
The process to select panel members to the board of directors is determined according to Bylaw 7.05. Each panel will meet after their divisional session to select its representatives to fill the vacant seats on the board.

Resolutions
Resolutions may be proposed to the annual general meeting by the board, a panel or a member.
Categories of resolutions
Resolutions generally reflect one of two categories:
- Special Resolution – an amendment to the association’s constitution and bylaws
- Policy Resolution – a policy direction or action that falls within the mandate of the association and requires action to be taken by the board or staff
Submitting resolutions
If you wish to submit a resolution, please contact Kathie Best, Director, Member Services, at 604.601.3107 or 1.800.377.3340. The deadline for submitting resolutions is September 16, 2011.
After the deadline, resolutions may be heard at the annual general meeting if submitted in writing to the AGM Chair and approved by the board for consideration.

Deadlines
- Request for member subsidy - Friday, July 22, 2011
- Hotel reservations – Friday, September 9, 2011
- Refund for registration cancellation - Friday, September 16, 2011
- Submission of resolutions - Friday, September 16, 2011
- Submission of candidate forms - Friday, September 23, 2011

For more information
Please contact us at one of the following:

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