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2010 AGM and Fall Conference Sessions
Being a Better Negotiator
Delegating Successfully
Developing the Leaders Within Your Organization
Difficult Conversations: Turning a Conflict into a Negotiation
Emotionally Intelligent Leadership
Fireproofing Your Organization Against Burnout
Giving Feedback for Positive Results
Health and Wellness: Leading by Example
Labour Relations 101
Love Em or Lose Em
Managing Succession Guide: Best Practices
Mediation in the Workplace: Restorative Practise in Action (Full Day)
Mentoring New Leaders
Problem-Solving & Decision Making
Principles for Building Workplace Trust
Turn Your Thinking Upside Down: Strategic Supervision
Wake Up to Laughter
Why We Leave…What We Stay?
Being a Better Negotiator
Tom Knight, Sauder School of Business
The word “negotiation” often conjures up images of poker faces, deception and dirty tricks. Some find these images exciting, others eye them with fear and loathing. This workshop will provide an opportunity to address our self-awareness as negotiators and surface apprehensions about the negotiation process, as well as address major tactical “tricks” and how to respond to them. Significant emphasis will be placed on thorough preparation for negotiations, even if you only have ten minutes! As well, participants will be challenged to evaluate their communications skills in negotiations and be given tips on becoming better questioners and listeners, the most important negotiating skills of all!
Learning objectives:
- Gain perspective on variations in negotiating styles and stereotypes
- Increase self-awareness as a negotiator
- Develop a framework for enhanced preparation for negotiations
- Learn tips for better communications in negotiations
- Gain an understanding of the nature and intent of negotiation tactics and ploys
- Develop guidelines for the “deal or no deal” decision
Tom Knight has been a faculty member of the Sauder School of Business at the University of British Columbia since 1982, after receiving his Ph.D. in Industrial Relations from Cornell University in Ithaca, New York. Tom has taught, conducted research and consulted in a broad range of industrial relations and human resource management topics for many years. His commitment to both academic and practical excellence has made him an effective trainer and participant in the real world of negotiations.
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Delegating Successfully
Valarie Austen, 3E Training Inc.
When you want something done quickly and to your standards, you may often feel it’s easier just to do it yourself. But as a manager with countless responsibilities and limited time, that may not be a feasible strategy. This workshop will explore many aspects of delegation, including when to delegate and whom to delegate to. It will address the four steps of delegation and how to use these steps to ensure a successful delegation process by avoiding some of the common mistakes.
Learning Objectives:
- Learn how to make decisions faster through a simple, 4-step process
- Focus on strategic priorities
- Create a more adaptable and versatile team by directing, coaching and communicating for understanding and results
- Learn how to build morale within your team and ultimately, retain talent
Valarie Austen, a Director of 3E Training Inc., is a seasoned, highly-skilled professional with a diverse portfolio of specialized management and staff training programs. With over 15 years experience specializing in supervisory skills development, leadership styles and group dynamics in both private and public sector training, Valarie has a reputation as a grounded, knowledgeable and approachable facilitator with a passion for inspiring learning. Valarie is a graduate of the University of Victoria (UVIC) in Adult and Continuing Education and has completed the Justice Institute’s Certificate of Conflict Resolution Program. She is a current member of the Canadian Society for Training and Development and a Board member of the Continuing Adult and Continuing Education Advisory Committee at UVIC.
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Developing the Leaders Within Your Organization
Michael Walsh, Kaizen Consulting Services Inc.
It’s an age-old question: are leaders born or made? The answer is: a little of both. While some people have a natural tendency to lead, there are skills that can be acquired to develop strong leaders. This workshop will introduce senior managers to three different assessment tools to help them grow leaders within their organization: one for emerging leaders, one for leaders in the middle, and one for leaders at the top. Once it is known exactly where people are in their leadership journey, training and growth can be customized to provide exactly what they need to make an impact in the organization.
Learning Objectives:
- Gain access to effective leadership behaviours vs. ineffective behaviours for leaders at different levels within an organization
- Learn three different self-assessments models
- Work through each assessment to clarify how and when to use it when supporting the development of potential and existing leaders
- Gain knowledge on how to set up the framework for appropriate training for leaders within all levels of the organization
Michael Walsh, B.Comm., MBA, is the founder and president of Kaizen Consulting Services Inc. He has been assisting business owners, entrepreneurs and business leaders in taking their organizations to the next level of growth and excellence in their fields since 1995. With an advanced understanding of business models and structures, he takes the guesswork out of building a high-functioning organization. He possesses multi-disciplinary expertise in areas such as finance, sales and marketing, recruiting and people management and succession planning. Michael lives what he teaches. Applying his methods, he’s built Kaizen into a company that lets him live his personal dreams. Michael spends 18 weeks traveling every year, a favorite pastime, second only to hockey.
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Difficult Conversations: Turning a Conflict into a Negotiation
Sally Campbell, S. Campbell Mediation Services
This lively workshop will give participants concrete and useful strategies to take back to the workplace and apply to difficult situations. It involves addressing the areas of tension, power struggle and misunderstanding that disrupt the smooth functioning of our workplaces and exploring them in productive ways. Engaging with people in these struggles can lead to valuable shifts in the workplace. Studies show that managers spend at least 30 per cent of their time “managing” conflict. Why not make this a more satisfying part of the work?
Learning Objectives:
- Initiate and conduct difficult discussions that have been avoided
- Help shift competitive working environments to more cooperative ones (“Interest and Values-based” approaches)
- Bring more positive energy to the work environment
- Learn to manage strong emotions around intense situations
- Analyse conflict using “The Drama Triangle” (Mythic View of Conflict)
- Develop approaches for working with “High Conflict Personalities”
- Consider process from a culturally-sensitive point of view
Sally Campbell is a mediator and trainer with a background in law. Since 1985, she has been working across Canada to assist people with “difficult conversations,” be they managers, lawyers, judges, police, First Nations or government employees. She is endlessly fascinated with human nature and has learned through experience that the way to “yes” is often through “no.” Sally is part of a women’s comedy theatre troupe on Hornby Island, where she resides.
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Emotionally Intelligent Leadership
Simon Goland, Simon Says Consulting
What is Emotional Intelligence (EI)? How can you apply it at your workplace and what can it do for you and your organization? What does it have to do with leadership?
To lead with Emotional Intelligence is to inspire, motivate, instill worth and engage others to work to their fullest potential. EI can be described as a set of abilities that allow employees to read political and social environments, intuitively grasp what others want and need, identify others’ strengths and weaknesses and remain unruffled by stress. This highly experiential workshop will explore the meaning of EI and, using the CARES (Clarity, Authority, Respect, Empowerment, Self-Management) Emotional Leadership Model, will teach participants how to apply EI in their workplace.
Learning Objectives:
- Understand the meaning, importance and application of Emotional Intelligence within the realm of leadership
- Become familiar with the CARES Emotional Leadership Model and explore ways of applying it in their workplace
- Participate in an engaging, fun, dynamic and valuable learning experience
Simon Goland is a consultant, educator and facilitator of transformational learning. Working locally and internationally, his primary passion is in the areas of adult learning modalities, creativity and innovation, leadership development, adaptive organizations and holistic ways of engaging with the world around us. Despite being a lifelong learner and PhD Candidate in Eco-Psychology, Simon has been learning most of his emotionally intelligent leadership from his puppy, Tobi.
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Fireproofing Your Organization Against Burnout
Joyanne Landers, Elephant Ears Training
Burnout can lead to accidents, arguments and staff turnover. The chronic stress resulting from burnout can cause a huge toll on your body, for instance, by stifling motivation, creativity and productivity in you and in your team. This workshop will expand your skills at effectively dealing with the stressors you encounter in your profession, where your core responsibility is to provide care to those you serve. Participating in this highly interactive workshop is a proactive step toward building your resilience. You will gain fresh solutions to keep your organization’s morale and health at an optimum level.
Learning Objectives:
- Identify their scores on the burnout rating scale
- Pinpoint self-defeating patterns that can lead to burnout and discuss ways to break through those patterns
- Practice practical techniques to manage energy, thoughts and actions
- Identify workplace energy boosters and drainers
- Recharge and renew
Joyanne Landers has over 28 years of experience as a facilitator and executive coach. She possesses wide-ranging experience guiding managers in the public sector throughout Canada and specializes in creating shifts in the way employers motivate employees to higher performance. Joyanne delivers workshops that are practical and easy to apply in real world situations. Her plain talk, humour and boundless enthusiasm are contagious.
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Giving Feedback for Positive
Joyanne Landers, Elephant Ears Training
Most new managers would rather take a blow to the head than say something that could devastate an employee. When your conversation with an employee involves crucial feedback, you are often very cautious. It feels as if you are entering a danger zone. The truth is, it does not have to feel like you are walking over eggshells each time you give feedback. This workshop will teach practical and proven tools for resolving challenging behaviour and improving individual performance. It is highly interactive and provides opportunities to practice critical skills and techniques. You will use real-life situations to practice giving positive and negative feedback with language that gets the results you want.
Learning Objectives:
- Identify strategies to turn moments of potential breakdown into opportunities for breakthrough
- Pinpoint how to openly and candidly discuss issues that were previously off-limits or remain unresolved
- Break free of the “Sucker’s Choices” that lead to win-lose scenarios
- Develop skills to maintain an employee’s self-esteem even when there is bad news
- Learn specific steps to ensure feedback leads to committed future performances
- Receive feedback on your feedback practice
Joyanne Landers has over 28 years of experience as a facilitator and executive coach. She possesses wide-ranging experience guiding managers in the public sector throughout Canada and specializes in creating shifts in the way employers motivate employees to higher performance. Joyanne delivers workshops that are practical and easy to apply in real world situations. Her plain talk, humour and boundless enthusiasm are contagious.
Go back to 2010 AGM and Fall Conference
Health and Wellness: Leading by Example
Wanda Morris, Can I Afford it?
One of the most significant drivers of health and wellness in an organization is the behaviour of its key people. Does the Executive Director work a 70-hour week? Does the Director of Human Resources routinely snack on Snickers and Diet Cokes? Is the Director of Operations distracted because of financial worries? In this workshop you’ll begin to tackle one of the most crucial areas for promoting the health and wellness of your employees: managing your own health. This workshop was offered at the 2009 Fall Conference.
Learning Objectives:
- Undertake a comprehensive self-assessment that covers all aspects of employee health: physical, mental, spiritual and financial
- Learn about some of the latest research in each of these areas
- Develop and commit to a specific, personalized goal to move towards better health
Wanda Morris is President of Can I Afford It? and is a Chartered Accountant with over 25 years of business experience. She also holds a Master of Arts degree in Transforming Spirituality. Wanda combines her business background with a passion for health and wellness, specifically, helping individuals achieve all four elements of health: body, mind, spirit and finances.
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Labour Relations 101
Oliver Demuth, CSSEA
Many employers working in the social services sector have, at one time or another, experienced frustration with unions. This workshop is geared towards those who deal regularly with unions and require general knowledge about how to operate on the right side of the law. Participants will learn the basics of labour relations history, rights as an employer and the statutory framework within which labour relations operate in BC. You will get inside the mind of a union representative and understand why they do and say the things they do. Attendees are encouraged to participate in the class and bring questions related to their workplaces.
Learning Objectives:
- Develop basic knowledge of collective agreement interpretation and arbitrator- made law
- Understand union motivation and learn how to deal effectively with troublesome union representatives who don’t understand the rules and appropriate boundaries in labour relations
- Anticipate and avoid labour relations problems before they happen
- Develop successful strategies of handling contentious labour re
Oliver Demuth is an HRLR Consultant with CSSEA and lawyer with 15 years of experience as both employers and union counsel. Prior to joining CSSEA, he was elected union representative for many years and taught labour relations strategy, tactics and antics. He has extensive experience in collective bargaining, adjudicative processes and dispute resolution. He also teaches administrative and civil law at the Justice Institute of British Columbia.
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Love Em or Lose Em
Kathi Irvine, KLI Associates
Yes, we are still talking about it… employee engagement. Referencing the best seller, Love Em or Lose Em: Getting Good People to Stay, this interactive workshop will be all about you and your leadership behaviours. It will allow you to examine your leadership behavior and evaluate whether it is helping your employees give their best effort when on the job. The session will feature some lively discussions about jerk-like behaviours, what respect looks like for both you and your employees and ideas on non-monetary reward and recognition.
Learning Objectives:
- Define jerk-like behaviours that you may inadvertently (or by design) demonstrate that really do get in the way of your employees wanting to do their best
- Explore what respect and trust looks like from the perspective of you and your employees
- Rediscover the universal reward that consistently keeps your employees wanting to deliver their best effort
Kathi Irvine is an organizational development consultant with over 20 years of corporate leadership experience and an extensive background in organizational change, leadership development, strategic planning and stakeholder engagement. Kathi holds a Master’s degree in organizational leadership and a diploma in dialogue and negotiation. She is a member of the Board of Directors of Big Brothers of Greater Vancouver and volunteers in the Board Development Program with Vantage Point, Vancouver. She also teaches at Langara College (Continuing Studies) and the Justice Institute of BC (Centre for Leadership).
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Managing Succession Guide: Best Practices
Suzanne Laurie, First Circle Consulting
This workshop has been designed for managers who want to become more familiar with the helpful information contained in CSSEA’s Best Practices Series: Managing Succession Guide, including a review of key trends, succession management models, processes and effective strategies. Participants will explore the essential elements of succession management and develop a basic template to effectively plan, implement and maintain succession management programs within their organization.
Learning Objectives:
- Identify key trends in succession management
- Describe the essential elements of succession management
- Choose appropriate succession management models and processes
- Identify succession planning and talent pool strategies
- Develop a template succession plan for their organization
Suzanne Laurie is an accomplished facilitator, educational designer and organizational consultant. She combines her passion for unlocking people’s creative potential with a focus on developing practical performance solutions to maximize organizational learning and effectiveness. Suzanne’s experience in large and small and profit and non-profit organizational settings provides a unique and strategic perspective that makes learning both functional and fun.
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Mediation in the Workplace: Restorative Practise in Action (Full Day)
Sherri Calder, Justice Institute of BC
Familiarize yourself with the principles of restorative practices by examining the usefulness of mediation to address conflict in the workplace. Restorative practices are rooted in a holistic, value-based and respectful orientation to practice. This workshop will examine personal and cultural perspectives that come into play when dealing with conflict and will look at mediation as one option to navigate a variety of conflict situations. Participants will gain a clear understanding of the benefits of mediation as a restorative approach to resolving conflict. This workshop was presented at the 2009 CSSEA Fall Conference but has been refined to include a mediation focus this year.
Learning Objectives:
- Describe a restorative and collaborative approach to conflict through examination of a mediation model
- Assess appropriateness of mediation to address conflict
- Use an effective tool for illuminating assumptions between people in conflict
- Practise skills for an effective mediation process
Sherri Calder, MA, RCC, Cert. ConRes., is a Conflict Resolution Consultant and Registered Clinical Counsellor who uses a blend of mediation, facilitation, education and coaching to find creative and practical solutions for many organizational challenges. Sherri holds a Bachelor degree from Simon Fraser University, a Certificate in Conflict Resolution and Mediation from the Justice Institute of BC. and Masters in Counselling Psychology from the Adler School of Professional Psychology.
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Mentoring New Leaders
Maureen Hannah, Consultant
Ann Naymie, Consultant
Mentoring is integral to the success and retention of valued employees. It is an essential component of effective leadership and provides opportunities for meaningful and challenging growth in the workplace. But to achieve results, a process must be put in place. This interactive workshop provides an opportunity for participants to envision and design dynamic partnerships, recognizing that when mentors and mentees mutually commit, it can be transformative for both. Participants will learn how to orient, guide, coach and develop committed individuals in a professional context. This workshop was presented at the 2009 CSSEA Fall Conference.
Learning Objectives:
- Define mentoring benefits and challenges
- Identify mentor/mentee attributes, characteristics and competencies
- Develop strategies for using four mentoring styles
- Engage in collaborative communication practices
- Design an action plan for implementation in your organization
Maureen Hannah, MBA, and Ann Naymie, MA, provide mentoring program development consulting in the private and public sectors. They have been presenting their unique mentoring design at various conferences throughout BC including at CSSEA’s 2009 Fall Conference. Maureen and Ann each bring a unique perspective to their instruction: Maureen is an organization, training and leadership development consultant, facilitator and certified professional coach, while Ann specializes in process facilitation and design and facilitates programs in ethics, collaborative dialogue and team building.
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Principles for Building Workplace Trust
Doug Thornton, Douglas M. Thornton Consulting Ltd.
Trust. We have it with our family and our closest friends. But do we have trust with our co-workers?
This session will focus leaders on the 7 Principles they need to build trust with their employees. The Trust Principles are based on the latest research and are used by Global Fortune 500 companies, government departments and non-profit agencies across North America. This workshop will describe each Principle, give participants the rationale and research behind them and explain how they can be implemented to build workplace trust.
Learning Objectives:
- Focus and unify employees with a shared vision of excellence
- Gain insight on how teams are the foundation for organizational trust
- Learn how to communicate with trust
- Create and use a Code of Conduct
- Look at how successful leaders model trust behaviours,
- Examine how inclusive strategic planning leads to organizational breakthroughs
Doug Thornton is an international consultant, workshop facilitator and author of Trust or Bust: How to Win by Building Trust in the Workplace. Doug has conducted his Seven Success Principles workshops for the governments of British Columbia, Yukon, Alberta, Saskatchewan and Ontario. In addition, he has presented for such diverse audiences as global Fortune 500 companies, fire departments, hospitals, post-secondary institutions and community agencies. Doug currently resides in Shawnigan Lake, British Columbia.
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Problem-Solving & Decision Making
Russel Horwitz, Kwela Leadership & Talent Management
It’s commonly stated that “All of today’s problems were caused by yesterday’s solutions.” In addition, initiatives are often not implemented at an organizational level because of “paralysis by analysis.” This workshop will introduce ways that participants can break out of organizational stalemate. It will consist of best practices that, if learned and used by key decision makers, will improve an organization for the long term. In addition to providing the tools and extensive exercises, this workshop will encourage each participant to use what they have learned to solve existing business problems in their own organization.
Learning Objectives:
- Learn root cause analysis using systems thinking
- Use creativity to problem solve
- Decipher how to gain convergence on ideas in groups
- Choose the right decision-making approach for the situation to balance quality, speed and buy-in
- Create fixes that minimize the creation of new problems
Russel Horwitz is a Principal with Kwela Leadership and Talent Management. His expertise includes leadership development, communication and conflict resolution, personal coaching and talent management. As a facilitator, Russel draws on experiences to connect to his audience; he relates topics to personal and relevant stories. Russel holds a coaching certification from the International Coaching Federation (ICF) and a Master’s degree in Engineering from the University of Cape Town, South Africa. Russel has worked extensively with a number of CSSEA members and presented at previous CSSEA conferences.
Go back to 2010 AGM and Fall Conference
Turn your Thinking Upside Down: Strategic Supervision
Valarie Austen, 3E Training Inc.
Designed to focus on the finer points of developing leadership, such as motivating the unmotivated and working with team members, this workshop provides participants with an increased ability to develop stronger team effectiveness through empowerment and self-management.
It helps formal and informal supervisors leading teams and managing employees’ performances maintain the momentum of their jobs. In doing so, they are better equipped to create a team-based, self-managing workplace that is the result of true empowerment.
Learning Objectives:
- Better understand the process of developing employees, maintaining performance and motivating for results
- Better appreciate people’s differences and recognize they require different things to be motivated
- Improve their abilities to communicate with inspiration and clarity so as to lead employees in a direction that achieves individual and organizational results
- Improve coaching skills and leadership styles
Valarie Austen, a Director of 3E Training Inc., is a seasoned, highly-skilled professional with a diverse portfolio of specialized management and staff training programs. With over 15 years experience specializing in supervisory skills development, leadership styles and group dynamics in both private and public sector training, Valarie has a reputation as a grounded, knowledgeable and approachable facilitator with a passion for inspiring learning. Valarie is a graduate of the University of Victoria (UVIC) in Adult and Continuing Education and has completed the Justice Institute’s Certificate of Conflict Resolution Program. She is a current member of the Canadian Society for Training and Development and a Board member of the Continuing Adult and Continuing Education Advisory Committee at UVIC.
Go back to 2010 AGM and Fall Conference
Wake Up to Laughter
Carole Fawcett and Lark Lindolm
Ever heard of laughter yoga? It’s a world-renowned series of movements and breathing exercises that will help stimulate laughter and help build a sense of inner joy within you. It will also help alleviate some of the everyday stressors that plague us all. This down-to-earth ‘real life’ workshop will offer a number of instantly applicable strategies that you can incorporate to bring balance and calm into your life. It is highly interactive, upbeat and can truly empower you, as you apply the knowledge and wisdom of laughter!
Learning Objectives:
- Learn about the physical signs of stress
- Discuss current, and develop potential, strategies for dealing with workplace stress
- Identify implementation strategies to bring laughter into your work and personal life, as well as in the lives of those you live and work with
- Laugh for no reason (stimulate laughter)
Carole Fawcett is a Certified Laughter Teacher with the International Laughter Yoga Organization and Certified Laughter Leader with the World Laughter Tour. She is an energetic, upbeat speaker and workshop presenter. Carole is a Registered Professional Counsellor (CPCA) and a member of the Professional Writers Association of Canada. She writes a monthly column in the local newspaper and has been published nationally, provincially and regionally.
Lark Lindholm, B.A. (Hons), MA, is a Certified Master Facilitator, Trainer and Educator. She, like Carole, is a seasoned workshop presenter and speaker. Absolutely empathetic (based on lived experience) to the toll stress can take on those in leadership and management roles in care professions, Lark is delighted to co-facilitate a session that will focus on de-stressing participants and provide hands-on tools and practical de-stressing strategies that can easily be implemented into both personal and work lives.
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Why We Leave…Why We Stay/
Michelle Ray, Walkabout Seminars
The notion of having one job and having it for life does not hold any appeal for the new generation of workers. Unless employers are willing to understand the changing nature of the workplace, the best and brightest will unashamedly seek opportunities elsewhere, leaving employers scrambling to replace them. What can organizations do in order to develop an employee-centric, value proposition that attracts the savvy, highly-educated group while competition for their talent continues to grow? This workshop will delve into the unique, primary motivators for each generation and will look at the tangibles and intangibles for job satisfaction.
Learning Objectives:
- Learn how to apply positive communication and influence to engage the generations
- Develop an employee-centred “value proposition” to attract Generation Y
- Gain understanding of the value of collective wisdom as it applies to teamwork, motivation and engagement
- Discover the “push” and “pull” (employee disengagement) factors for the four generations at work
- Learn how to practice preventative maintenance to become an employer of choice
Michelle Ray, known as “The Attitude Adjustor,” is a leadership and workplace motivation specialist in the areas of intergenerational team dynamics, interpersonal communication, workplace morale and personal accountability. Michelle has worked with hundreds of leaders and their teams by helping them create effective relationships and positive workplaces. She is a sought-after international keynote speaker, seminar leader and author; she has earned the designation, “Certified Speaking Professional,” held by less than 600 people world-wide.
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